Oasis-Shield Privacy Policy
WE COLLECT INFORMATION ABOUT YOU IN ORDER TO IMPROVE YOUR EXPERIENCE WITH OASIS-SHIELD
At Oasis-Shield, we collect information about you to enhance your experience with us and provide more relevant content. This notice outlines how we collect and protect your personal information, as well as your control over what data we collect and how we use it. It explains our intentions for using your information, with whom we may share it, and your rights regarding its use.
This notice applies to any personal information you provide to us, whether online through our websites, during the purchase process on burga.com or third-party websites like Amazon.com, through contact with us or engagement via social media, participation in competitions, or through phone, email, written, or text communication.
WHAT PERSONAL DATA ARE WE COLLECTING?
We may collect the following information about you:
Your name, age/date of birth, gender, and other relevant demographic information
Your contact details: postal address (including billing and delivery addresses), telephone numbers (including mobile numbers), and email address
Information about the device you use to browse our websites, including IP address and device type
Your communication and marketing preferences
Your interests, preferences, feedback, competition and survey responses
Your social media handles
Purchases and orders made by you
Your online browsing activities on our website, including items stored in your shopping cart
Your location
Your correspondence and communications with us
Other publicly available personal data, including any information you have shared via a public platform (such as Instagram, YouTube, Twitter, or public Facebook pages)
This list is not exhaustive, and in specific cases, we may need to collect additional data for the purposes outlined in this notice. Some personal data is collected directly, such as when you set up an account on our website or contact us via email or social media. Other personal data is collected indirectly, such as when you browse our websites or engage in online shopping activity. We may also collect personal data from third parties who have your consent to share your details with us or from publicly available sources. We may anonymize and aggregate personal data for insights and research, but this will not identify any individual.
Our website should not be used by children, and we do not knowingly collect data relating to children.
HOW WE USE YOUR DATA
General Use:
Oasis-Shield (and trusted partners acting on our behalf) use your personal data:
To provide goods and services to you
To personalize your website experience
For legal accounting requirements
For analysis, insight, and research purposes, to better understand your needs, provide relevant content, and optimize our website for the best user experience
To identify and contact competition winners
To manage customer service interactions with you
To manage any account(s) you hold with us
To verify your identity
For fraud prevention, detection, and related purposes
With your consent, to contact you about promotional offers, products, and services that may interest you
To show you promotional communications through online media as you browse the web
When we have a legal right or duty to use or disclose your information (e.g., in relation to an investigation by a public authority or in a legal dispute)
Marketing and Promotional Communications:
To keep you up to date with the Oasis-Shield experience, we use personal data for marketing purposes and may send you texts and/or emails to update you on the latest offers and events. We may also show you online media communications through external social media platforms such as Facebook and Instagram, as well as external digital advertisers like Google.
You have the right to opt out of receiving promotional communications at any time by:
Informing us that you want
to change your marketing preferences by contacting our customer support at [email protected]
Clicking on the “unsubscribe” link in any email you receive from us
Sending a request by post to Oasis-Shield Limited, Unit 1603, 16th Floor, The L. Plaza, 367 – 375 Queen’s Road Central, Sheung Wan, Hong Kong
Please note that opting out of promotional communications will not stop service messages related to order updates.
Personalization and Automated Decision Making:
When you visit our website, you may receive personalized advertisements while browsing other companies’ websites. These advertisements are based on your browsing activity on our website from your computer or other devices. We use external market-leading specialist providers and technologies, such as pixels, web beacons, ad tags, mobile identifiers, and cookies, to deliver these personalized advertisements. You can remove or disable cookies at any time (see our Cookie Policy for further information).
We may collect data directly from you and analyze your online browsing and purchasing behavior, as well as your responses to marketing communications. This analysis, combined with demographic data, helps us ensure that we contact you with information on relevant products, services, events, and offers. We may also use your data to exclude you from communications that we consider irrelevant to you. For example, if you have already opened an email, we may exclude you from receiving duplicate marketing emails.
We may review data held by external social media platform providers about you to provide more personalized services and experiences. This may include details from your publicly accessible profiles, such as your name and date of birth. If you choose to sign in via third-party apps, you may be asked for permission to access your personal information.
We aim to update you about products and services that are of interest and relevance to you as an individual. To achieve this, we may profile and segment data, identifying customers’ preferences, demographics, interests, purchase behavior, online browsing activity, and engagement with previous communications. We may also group individuals with similar interests to send them tailored product news or promotional offers.
You have the right to opt out of any automated processing, including profiling, at any time by:
Informing us that you wish to opt out of automated processing by contacting our customer support team at [email protected]
COOKIES
Our websites use cookies to capture information, including browsing and purchasing behavior. This includes pages viewed, products purchased, and the customer journey on our websites.
For detailed information about cookies, please refer to our Cookie Policy, which provides an overview of the cookies we use and allows you to make an informed choice about accepting cookies.
SHARING DATA WITH THIRD PARTIES
We may share your data with the following third parties:
Our service providers and suppliers: We partner with trusted third parties, including logistics and marketing service providers, to make certain services available to you and better understand your preferences. We only allow our service providers to handle your personal information when they confirm that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers regarding data protection and security, limiting their use of your information to providing services to us and to you.
Other third parties: We may share your data with other companies within our group, purchasers and advisers if we sell our business or assets, or restructure through merger or reorganization. We may also share your data with our legal and professional advisers, credit reference agencies for card payments, government bodies, regulators, law enforcement agencies, courts/tribunals, and insurers when required by legal obligations or in relation to investigations or disputes.
Please note that we never sell or rent your personal information to other organizations for any purposes. We may provide aggregated and anonymized information and analytics about our customers to outside companies, but such information will not identify individuals.
For a better understanding of the third parties we share
data with, here are the types of companies we share data with:
| External Service Provider | Reason for sharing your data | Example |
|---|---|---|
| Companies that help us provide our goods to you, including providers of e-commerce platforms and payment, logistics, delivery, courier, and returns management services | We collaborate with outside organizations to ensure the smooth provision of our products and services to you. | Ensuring the courier knows where to deliver your order. |
| Companies that help us provide a better Oasis-Shield experience tailored to you, including providers of intelligence tools, social media platforms, website hosting, marketing and advertising services, and organizers of discount and loyalty schemes | We strive to deliver personalized experiences and understand your preferences, so we partner with companies to achieve this goal. | Using information about your previous purchases and items stored in your shopping cart to show you relevant product recommendations and inform you about new releases through channels like social media and emails. |
| Fraud prevention agencies | We collaborate with fraud prevention tools operated by external companies to combat fraudulent activities. | Validating your details during the purchase process on our website. |
| Other third parties | We may share data with other companies within our group, purchasers and advisers if we sell our business or assets or undergo restructuring, and legal and professional advisers, among others. | Facilitating business transactions, obtaining legal advice, or fulfilling legal obligations. |
For a full understanding of how we handle cookies, please refer to our Cookie Policy.
If you have any questions about our data sharing practices, please feel free to contact us at [email protected].
